NBR FAQ
You’ve got questions? We’ve got answers!
FORMALITIES & FAQ
FORMALITIES & FAQ
Here’s a few that we get asked most frequently, but if there’s something we’ve missed, don’t fret! Simply drop us a line and we’ll be happy to assist you.
FORMALITIES & FAQ
FORMALITIES & FAQ
WHAT is NBR:
NBR® pioneered the beaded-row extension technique, using 2mm beads alongside thread to create a foundation where bespoke-colored, hand-tied hair extension wefts are meticulously attached. This method not only delivers a flawlessly natural appearance but also ensures the protection and health of your natural hair. NBR set the standard as the ultimate in seamless, luxurious hair extensions.
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Not at all! It may feel a little tight initially as you adjust to something new, but it will not be uncomfortable.
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Absolutely! You'll be amazed by the seamless integration with your natural hair. Thanks to our stylists' extensive training, you’ll receive tailor-made color, placement, and cutting for a flawless, undetectable blend.
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100%! We only utilize the best quality, human hair extensions so you can wash, blowdry, curl and straighten them just like your own hair.
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Every 6-8 weeks, you’ll join us for a move-up, because as your natural hair grows, your extension rows grow with it.
To ensure a tranquil experience for all our guests, we kindly ask that you refrain from bringing guests, children or pets to your appointment. Our space is designed to be a serene escape, and this helps us maintain that atmosphere for everyone.
We LOVE that so many of our guests use their hair appointment as an opportunity to multitask and get some work done. If you need to join a virtual meeting during your visit, no problem at all! Just bring a pair of headphones to keep things discreet and respectful for other clients. We want to provide a seamless and enjoyable experience for all, and these small considerations make a big difference.
FORMALITIES & FAQ
FORMALITIES & FAQ
SALON
FORMALITIES & FAQ
FORMALITIES & FAQ
etiquette
Your Guide to an exceptional experience
Additionally, if you are feeling unwell, we kindly ask that you reschedule your appointment. This helps us ensure a safe and healthy environment for our staff and other clients. Thank you for understanding and helping us keep our salon a peaceful retreat.
NO SHOWS & LATE ARRIVALS
We get it—life is unpredictable, and sometimes plans change.
That's why we're here to work with you, ensuring that your experience is as seamless and enjoyable as possible.
We understand that your time is precious, and we believe ours is too. To help us continue providing top-notch service and to accommodate all of our valued clients, we kindly ask that if you need to cancel or reschedule your appointment, please give us a heads-up no later than 48 hours before your scheduled visit. This little courtesy allows us to adjust our schedule and offer your slot to someone else who's been waiting for an opening.
However, we also know that last-minute changes can't always be avoided. In those instances where notification isn't given within the 48-hour window, a cancellation fee of $250 will be applied. This policy helps us maintain the high standard of service you've come to expect from us, ensuring that every visit is nothing short of exceptional. Thanks for your understanding and for helping us keep things running smoothly for everyone.
Traffic. Kids. Work. We get it! Life doesn’t always run on a schedule, however if you’re more than 20 minutes late we may need to reschedule your appointment (with a $250 cancellation fee), or discuss options on how we can shorten your appointment to still accommodate you for your originally scheduled time (at the artist’s discretion, no guarantees).
BOOK YOUR VISIT
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BOOK YOUR VISIT ✦
Interested in joining our exclusive clientele?
HOW to Apply
We're thrilled to invite you to book your phone consultation followed by filling out our New Guest Inquiry form. This is your first step towards a bespoke hair care experience, designed to elevate your look and complement your individuality. Our expert team is committed to understanding your needs and delivering beyond expectations.
BOOK YOUR VISIT
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BOOK YOUR VISIT ✦
we're here to tailor your experience to perfection
Welcome BACK, VIPs THIS Section is JUST For YOU
Booking your next appointment is as easy as sending a quick message. No fuss, no hassle – just the premium, personalized service you've come to expect.
Remember, our goal is to provide you with not just a service, but an experience – one that leaves you feeling refreshed, rejuvenated, and, of course, looking fabulous. We can't wait to welcome you back. See you soon!
